TERMS & CONDITIONS
1. Introduction
Welcome to stbycrew. By accessing our website and purchasing our products, you agree to be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully before placing an order.
2. Orders
All orders are subject to availability and acceptance.
Our products are exclusively available to individuals currently affiliated with our production—either as full-time staff or freelance crew.
If you are not affiliated with our production and proceed with a purchase, your order will not be fulfilled, and no refund will be issued.We reserve the right to refuse service to anyone, at any time, for any reason.
3. Pricing and Payment
All prices are subject to change without notice.
Payments are processed securely through Stripe. By placing an order, you authorise us to charge the selected payment method for the total amount.
4. Shipping and Delivery
We aim to dispatch orders as promptly as possible; however, delivery times may vary depending on order volume and destination.
We are not responsible for delays caused by shipping carriers or customs clearance processes.
5. Returns and Refunds
Personalised Items: Due to the customised nature of certain products—such as those bearing your name, role, or production logo—we are unable to offer refunds or exchanges on these items.
6. Personalised Items
Personalised items include any products customised with names, initials, roles, departments, or production logos as specified by you during checkout.
Please double-check all personalisation details before submitting your order. Once an order is placed, changes cannot be made.
7. Product Descriptions
We strive to provide accurate and up-to-date product descriptions and images. However, we do not guarantee that all descriptions, colours, or other content on the site are completely error-free, current, or comprehensive.
8. Intellectual Property
All content on this website—including but not limited to text, images, logos, graphics, and software—is the property of Pictama Studios.
By submitting your production logo or other assets for use in your order, you confirm that you have the necessary rights and permissions to do so, and you authorise us to use these materials accordingly.
9. Limitation of Liability
To the fullest extent permitted by law, Pictama Studios shall not be liable for any indirect, incidental, or consequential damages arising from the use—or inability to use—our website or products.
10. Governing Law
These Terms and any related agreements shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to any conflict of law principles.
11. Changes to These Terms
We reserve the right to modify or update these Terms at any time without prior notice. Continued use of the website after any changes indicates your acceptance of the revised Terms.
12. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
contact@pictama.co.uk
By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.